Support services
CSAonline
A secure online service for CSA customers and employers of CSA customers, CSAonline is a flexible and convenient system for managing your child support. The CSAonline service allows you to view your letters online, update personal details, submit information about your case and advise when your income or the care arrangements of your children have changed. It allows employers to submit employer deductions, receive letters online and communicate securely with CSA staff.
My family is separating – what now?
My family is separating what now? provides families with helpful information about separation. The website helps families understand their rights and responsibilities and offers information about emotional, financial and legal advice and support services.
Budget tool
The budget tool will help you to prepare your own budget after separation. Through a series of simple steps it will help you calculate your income, living costs and determine how much you have left for savings.
Self-help quiz
This quiz will help you check your own health and wellbeing following separation and offer suggested pathways to change things for the better.
Dealing with separation CD-Rom
This CD features real people talking about their separation experiences, providing tips and tools to help others navigating their way through separation.
Staying Connected
The Staying Connected program assists parents deal with separation. Presented as a half-day workplace program, it is designed for companies with more than 12 employees.
Payment and events calendar
CSA's calendar includes monthly dates on which parents are required to pay and can expect (if a payment is made) to receive child care, community information sessions, school and public holidays for each state.
Local Connections to Work
Centrelink offices have recently combined efforts with community, government and non-government organisations in the local region to bring a more tailored approach to job seekers and other individuals requiring assistance. This link will take you to more information on the Centrelink website.
Separation resources
Resources about separation for parents, carers, children, teens and service providers, including books, publications, websites and multimedia.
Free services
Interview Services
CSA holds one-on-one interview sessions with parents to help them manage their child support situation. This page lists dates and places for upcoming interview services as well as details for booking into a session online or by phone.