The new Child Support Scheme and changes to Family Assistance
If you don't agree with a CSA decision
You can formally seek a review (called an objection) if you believe a Child Support Agency (CSA) decision is wrong, not if you are simply unhappy with the decision.
If you don't agree with a CSA decision you can:
- Object in writing or by email (to most CSA decisions)
- Apply to the Social Security Appeals Tribunal (SSAT) after CSA has made a decision on your objection.
In some cases you can:
- Apply to the Administrative Appeals Tribunal (AAT) and/or
- Apply and appeal to a court.
CSA writes letters to customers with decisions that can be objected to. Each letter includes a brochure Your rights following CSA decisions that provides information about how objecting to decisions, review options and making a complaint.
Read the letter and any attachments carefully, and contact CSA if you are not sure about the contents or think the information may be wrong. This gives you and us a chance to correct misunderstandings.
When you object, CSA assesses the facts of your case and why and how the decision was made in a full, open review process. We then make a decision based on those facts and the law.
To find out more, click on Objections process. To order a free copy of the brochure go to the website or call 1800 040 972.