Resources

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Families need to know how to access a range of resources, for example, information, support, education and counselling. Resources vary across states and regions. Some are general services, and others are specific, such as women's and men's phone lines, groups for single mothers and single fathers, and groups for stepfamilies.

The existence of a service is no guarantee of its quality, expertise, value base and assumptions, and it is recommended that individuals make their own assessments and develop their own lists of resources. Local networks will be useful sources of up-to-date information.

The following list of services is by no means exhaustive but may be useful.

Centrelink

Phone: 13 6150
website: www.centrelink.gov.au

Kids Help Line

A national telephone counselling service for children and adolescents.
Phone: 1800 55 1800 for counselling or to access their national database of service providers.
website: www.kidshelp.com.au

Lifeline Australia National Resource Database

A national database listing family resource organisations in each state.
Phone: 13 1114, and your call will automatically be directed to the nearest Lifeline centre, where a crisis counsellor will respond to your referral request.

Department of Families, Housing, Community Services and Indigenous Affairs

website: www.facs.gov.au

Family Court of Australia

website: www.familycourt.gov.au

Family Relationship Services

A national website of the Family Relationship Services Program, Department of Families, Housing, Community Services and Indigenous Affairs, Canberra. It lists community-based programs funded by the Department in each state. For example, marriage and relationship counselling and education, family skills training, adolescent mediation and family therapy, family and child mediation, contact services, men in family relationships' services the family violence research and intervention project, and the community development officer project.

Parent line: 132 289

Child Support Agency

CSA's role is to help separated parents meet their child support responsibilities. Its service ranges from providing information to help parents manage their child support responsibilities through to working out, registering and collecting child support payments.
Phone: 131 272
website: www.csa.gov.au

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