Handout 6
Win-Win: Six steps to problem solving
TABLE OF CONTENTS | MAP | CSA HOME
1. Define the problem in terms of needs rather than solutions
- Each has their say. What they want or need.
- Hear how it is for them. You don't have to agree!
- Explain how it is for you.
- Write down all ideas you both come up with. They can be off the wall!
- Don't judge them yet, just hear them.
- Begin to consider each idea. Try to be open-minded.
- What would work for both of you.
- Aim for mutual agreement and satisfaction of needs. Choose solutions.
- What would work for both of you?
- Aim for mutual agreement and satisfaction of needs.
- Who? What? When? How?
- If commitment and energy are lagging, perhaps review the steps... have all needs been expressed, are the solutions practical enough to meet these needs?
- Make a date to evaluate the solution
- How will you know if your plan(s) are working?
- If plans are not working, have the real needs changed? Were there enough ideas? Were some better ones overlooked?