Publications

Publications are divided into Parents, Young people, Indigenous, Employers, Legal, Corporate, Our Service Commitment, Statistics, Strategic planning, CSA staffing.

For further information you may also want to visit our factsheets, newsletters or publications in your language sections.

To order our publications please complete the online publications order form.

Note that not all of our publications are available to order as a hardcopy.

For additional tools for separated and blended families, including books, websites and multimedia resources, please visit our separation resources section.

Parents

Title HTML PDF RTF Multimedia
The Parent's Guide to Child Support
Also available in:
Arabic Chinese Spanish Turkish Vietnamese
  pdf version
(2.19M)
  Order online Available in other languages
Me and my Changing Family—Moving forward   pdf version
(920k)
rich text version
(3.3M)
audio version Order online  
Me and my Kids—Parenting from a distance
Also available in:
Arabic Chinese Spanish Turkish Vietnamese
pdf version
(496k)
rich text version
(384k)
audio version Order online Available in other languages
Me, my kids and my Ex—Forming a workable relationship for the benefit of your children
Also available in:
Arabic Chinese Spanish Turkish Vietnamese
pdf version
(838k)
rich text version
(950k)
audio version Order online Available in other languages
Me and my Money—Practical money ideas
Also available in:
Arabic Chinese Spanish Turkish Vietnamese
pdf version
(691k)
rich text version
(311k)
audio version Order online Available in other languages
What about me?—Taking care of yourself
Also available in:
Arabic Chinese Spanish Turkish Vietnamese
pdf version
(2.9M)
rich text version
(560k)
audio version Order online Available in other languages
Dealing with Separation CD-ROM HTML version rich text version
(202k)
Order online  
Separated parents and tough times HTML version pdf version
(617k)
rich text version
(81k)
Order online  
2010-2012 Compliance Program - CSA: Supporting parents to meet their child support responsibilities   rich text version
(106KB)
  Order online  
Information and services to support separated families HTML version pdf version
(625k)
rich text version
(76k)
Order online  
Objections, complaints and reviews – your rights following CSA decisions HTML version pdf version
(508k)
  Order online  
Are you experiencing financial hardship?   pdf version
(791k)
     

Young people

Title
Family separation: a guide for teens
Our family's changed (activity book 5-7 year old)
A kid's guide to changing families (computer game 8-12 year old)
Products for children affected by separation video

Indigenous

Title HTML PDF RTF
Are you a separated parent? HTML version pdf version
(596k)
rich text version
(60k)
Order online  
It’s not about the money. It’s about the kids. HTML version pdf version
(26k)
rich text version
(67k)
Order online  

Employers

Title HTML PDF RTF    
The Employers Guide To Child Support   pdf version
(368k)
rich text version
(288k)
Order online  
Fact sheet: CSAonline - information to assist employers HTML version pdf version
(597k)
rich text version
(54k)
   
Child Support Deductions Report   pdf version
(152k)
     

Title HTML PDF RTF    
The Legal Practitioner’s guide
Post 1 July 2008
webpage version pdf version
(1.04M)
rich text version
(832k)
   
Pre 1 July 2008   pdf version
(549k)
rich text version
(454k)
   

Corporate

Title HTML PDF RTF
Annual Quality Review      
Annual Quality Review - 2010/2011   PDF
(2.1M)
 
DQO Implementation Report      
DQO Implementation Report - 2011   PDF
(2.2M)
 
David Richmond: Delivering Quality Outcomes Review
Part one: pages 1-140 PDF
(3.5M)
Part two: pages 141-144 PDF
(1.7M)
Part three: pages 145-148 PDF
(2.9M)
Part four: pages 149-187 PDF
(3.5M)

Our service commitments

Title HTML PDF RTF
Our service commitments webpage version pdf version
(402k)
     

Statistics

Title HTML PDF RTF
Facts and Figures 2008–09   pdf version
(1.7M)
     
Facts and Figures 2007–08 webpage version pdf version
(3.5M)
     
Facts and Figures 2006–07 webpage version pdf version
(1.5M)
rich text version
(1.3M)
   
Child Support Schemes: Australia and Comparisons 2006 pdf version
(943k)
rich text version
(822k)
   
Facts and Figures 2005–06 webpage version pdf version
(2.7M)
rich text version
(1.4M)
   
Facts and Figures 2004–05 webpage version pdf version
(1.0M)
rich text version
(937k)
   
Facts and Figures 2003–04 webpage version pdf version
(456k)
rich text version
(368k)
   
Facts and Figures 2002–03 webpage version pdf version
(794k)
rich text version
(415k)
   
Facts and Figures 2001–02 webpage version pdf version
(396k)
rich text version
(313k)
   
Facts and Figures 2000–01 webpage version pdf version
(352k)
rich text version
(374k)
   
Facts and Figures 1998–99 webpage version pdf version
(310k)
rich text version
(629k)
   
Child Support Schemes: Australia and Comparisons 1998–99 webpage version pdf version
(383k)
rich text version
(1.6M)
   

Strategic planning

Title HTML PDF RTF
Child Support–Program Plan 2009–2013   pdf version
(617k)
     
CSA Strategic Plan 2008 and beyond   pdf version
(472k)
CSA Strategic Plan 2006-2008   pdf version
(473k)
rich text version
(1.71M)
   
CSA Business Plan 2004–2005 pdf version
(1.24M)
rich text version
(399k)
   
CSA Business Plan 2003–2004 pdf version
(808k)
rich text version
(392k)
   
CSA Business Plan 2002–2003 pdf version
(301k)
rich text version
(981k)
   

CSA staffing

Title HTML PDF RTF
CSA Collective Agreement 2008-2011 pdf version
(2.5M)
rich text version
(1.7M)
   
Collective Agreement Salary Table, effective 9 July 2009 pdf version
(52k)
     
Statement of Commitment pdf version
(245k)
     

Please note:

If you do not speak English and need help from the Child Support Agency, ring the Translating and Interpreting Service (TIS) on 13 14 50 between 8.30am and 4.45pm (local time), Monday to Friday.

Ask them to set up a three-way conversation between you, an interpreter and a Child Support Officer.