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The schemeCSA's plain English law & policy guide
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Payment options
When a case is registered for collection with CSA, your payment period is usually monthly and you are then required to make direct payments to CSA by the seventh day of each month.
If you choose to pay child support for a different payment period, such as weekly or fortnightly, you are required to make direct payments to CSA by the seventh day after the end of the chosen period.
When these payments are received before the seventh day of the month, the receiving parent will receive the payment on the third Wednesday of each month.
When these payments are received after the seventh day of the month, the receiving parent will receive the payment on any day after the third Wednesday until the first Wednesday of the following month.
If your case is private collect see How do I manage private collect for more information on your payment options.
If you would like to choose private collect instead of CSA collect see How do I choose private collect?
Questions and answers about payments.
You have a number of options available to you when you are making payments to CSA.
BPAY
You can make a BPAY payment from your nominated cheque or savings account to CSA by phone or Internet 24 hours a day, 7 days a week. Information about BPAY can be obtained by contacting your Bank or Credit Union.
To use BPAY you need:
- The CSA Biller Code which is 201 509
- Your Customer Reference Number which is 16 characters in length and is located on your monthly Payer Account Statement
If you do not know your Customer Reference Number, please call the CSA Payments Hotline on 1800 241 272.
Top of pageMailpay
You can send a cheque or money order directly to CSA.
To make a Mailpay payment you will need to:
- make cheques and money orders payable to the 'Child Support Agency'
- include a recent Payment Slip from your monthly Payer Account Statement
Please do not attach documents with pins, staples, paper clips or adhesive, and do not send cash.
Mail your cheque or money order along with the Payment Slip to:
Child Support Agency
Locked Bag 11
A'Beckett Street
Melbourne VIC 8006
CSA Billpay
You can make Billpay payments at any Australia Post outlet. You must present your original Payment Slip at the Australia Post counter so the barcode can be scanned. Australia Post does not accept photocopies. You can make payments using cash, cheque or Eftpos.
Australia Post issues a receipt immediately, which you should keep for your payment records.
Direct Credit
Direct Credit is also known as Electronic Funds Transfer (EFT). Direct Credit is the transfer of funds directly from your Bank Account to CSA's Bank Account.
To make a Direct Credit payment you will need to know CSA's Bank Account details and your Customer Reference Number (CRN), which is 16 characters in length and is located on your monthly Payer Account Statement. If you do not know your Customer Reference Number, please call the CSA Payments Hotline on 1800 241 272.
| CSA's Bank Details | |
|---|---|
| Bank | Reserve Bank of Australia |
| Account Name | CSA Official Receipts Acct |
| BSB | 092 009 |
| Account Number | 116 755 |
Salary deduction
You can arrange for CSA to instruct your employer to make deductions from your wage or salary. Records of each payment are available on your payslip. There are many benefits to employers withholding payments for both parents.
Some of the benefits for you include:
- Payments are automatically varied according to assessment variations.
- Saves time as no manual payments need to be made.
- Deductions can be adjusted to take any arrears into account.
- It's convenient.
- It's easier for budgeting purposes.
Payment information for International customers
If you are a paying parent and live overseas and prefer to post a cheque or
money order, you will also need to include a Payment Slip from your most recent
Payer Account Statement and address the envelope to:
Child Support Agency
Post Office Box 480
Hobart TAS 7001
Australia
If you transfer funds from your overseas bank account to CSA, you will need to use the following details:
| Bank | Reserve Bank of Australia |
| Address | 20-22 London Circuit Canberra City ACT 2600 |
| BSB | 092 009 |
| Acct No. | 116755 |
| Acct Name | CSA Official Receipts Acct |
| SWIFT Code | RSBKAU2S (may be required) |
You will also need to use the Customer Reference Number, which is 16 characters in length and is located on your monthly Payer Account Statement. Ensure you provide your complete 16 digit Customer Reference Number, including any leading zeros e.g. 0009998887772390. This will ensure your payment is allocated correctly and without delay.
Non-Agency Payments (NAPs)
If CSA is collecting child support from you and you make a payment directly to or for the receiving parent, these payments may be credited against your child support liability. CSA calls these payments Non-Agency Payments (NAPs). Such payments can be cash, payment for school fees, ambulance subscriptions, rent/mortgage, car payments, and medical items.
More information about Non-Agency Payments.
Assistance and further information
Call the CSA Payments Hotline on 1800 241 272.
