Compensation policy

If you believe that you have suffered a genuine loss due to inadequate service or advice by CSA, we will offer the most appropriate solution in the circumstances. Monetary compensation may be offered where there is no other option available.

How do I apply for compensation?

If you believe you are entitled to compensation, you need to state the following in writing:

1. What occurred.
2. How you believe the Agency’s actions caused you to suffer a loss.
3. The full details of the losses you are claiming.

When claiming monetary compensation, you need to put a dollar figure on the losses you are claiming and evidence needs to be provided. For example, receipts and invoices, or medical evidence of an injury.

Who makes a decision about my claim?

Each claim will be evaluated and determined on its individual merits, in accordance with the policies and guidelines of the Commonwealth.

CSA has dedicated Compensation Officers who investigate all compensation matters thoroughly and make recommendations to the General Manager. These officers work independently of the day–to–day case management of CSA and liaise directly with you while your claim is under consideration. They will provide clear reasons for the final decision once made.

How long does my claim take to be considered?

CSA aims to make a decision within six weeks of receiving your claim. Where this timeframe is unlikely to be met, the Compensation Officer will advise you of the new timeframe.

If you accept an offer of compensation, you will be required to sign a ‘deed of release’ which means that you agree that the matter is settled. You cannot take further action in relation to the claim once you have received compensation.

If you believe you have a genuine claim for compensation, contact CSA for more information.

Last updated: 12 May 2008 08:39