Your new look account statement

Child Support sends paying parents an account statement each month. The statement recently changed to make it easier to read – a sample is shown below.

At a quick glance you’ll see the due date of payment and a message box with information specific to your case, such as if you have employer deductions, payment arrangement or overdue child support. The back page shows the transactions and dates on your account including payments received, account adjustments, the amount for the current period, third party payments or payments to more than one parent. There’s also useful information about your payment options and to help you manage your child support.

Want to know what the red reference numbers mean? Hover your mouse over them for more information about each section of the statement.

Statement Period: This is the period from the day after the issue date of your last statement to the issue date of your current statement. Your current statement shows the transactions during this period.
Balance At Last Statement: This is the closing balance shown on your last statement.
Credit Adjustments: These decrease the amount of child support you pay. Credit adjustments may occur for different reasons, like when we receive new income information for either parent or there's been a change in care of the children for previous periods. If the changes mean you've been charged more than what you should have, we'll credit this amount back to your account. See reference number 15.
Payments: This amount includes all of the payments you've made during the statement period, including credits for payments made to a third party in place of child support. Examples of third party payments include school fees, sports coaching and dental treatment. Visit www.csa.gov.au or call 131 272* for more information.
Balance: The amount of child support after payments and credit adjustments are taken out. If it has CR next to it, this means your account is in credit. If the amount has DR, this means debit or what you owe and will show as 'Overdue balance'.
Child Support: This is the amount of child support due to be paid before your next statement is issued.
Debit Adjustments: These increase the amount of child support you owe. This may occur for different reasons, like when we receive new income information for either parent or there's a change in care of the children for previous periods. If the changes mean you've been charged less than what you should have, we add this to what you owe.
Other Charges: These amounts include any late payment penalties or court costs you may have in the statement period. See reference number 15.
Current Balance: This is the balance of the costs for the current period.
Closing Balance: This is the total of current and overdue child support after payments and credit adjustments have been deducted.
Overdue: This is the total amount of outstanding child support and other charges from previous periods, if applicable. If you've made a payment arrangement this box will be labelled as 'Payment arrangement for overdue amount'.
Total Current Costs: This is the total amount of child support and other charges for the current period.
Total Amount Due: The amount you're expected to pay.
Important Information: This information may help you manage your child support. It includes details about missing payments, income tax refunds, late payment penalties, and an explanation of debit and credit adjustments.
Account Details: This a breakdown of the transactions and dates on your account, including payments received, account adjustments and the amount for the current period. Note: details shown here will depend on your situation. Examples of what you might see include child support payments to more than one parent, third party payments, debit or credit adjustments or late payment penalties. Your statement may be different to the sample shown as it's about your individual circumstances.