Media Release
Monday 22 May, 2006
A new era in service delivery for separated parents
Customers phoning the Child Support Agency (CSA) will now be offered a customer receipt number at the end of each telephone conversation.
Mr. Matt Miller, General Manager of the Child Support Agency today launched the first of CSA's service delivery improvements following $150m funding from the Australian Government in February 06.
"This important new initiative represents the first of many changes over the next four years which will improve the level of service CSA provides to its customers."
"Customer receipt numbers form part of CSA's new Customer Guarantee - they will give parents confidence that there's a record of their interaction with CSA and that any issues will be followed-up promptly."
Mr. Miller believes this will be particularly valuable for the 30,000 parents with complex child support cases.
"When customers need to follow-up on or refer to previous conversations they can simply quote their receipt number."
"CSA customers should keep their customer receipt numbers in a safe place like a diary or calendar so they can fast track their service," he said.
"The Australian Government has provided significant funding to CSA which will be used to improve customer service, improve communication and stakeholder engagement, and deliver significant organisational change."
"One of the key components of the funding will be to provide a more tailored service for parents with complex child support cases," said Mr. Miller.
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media@csa.gov.au
