If you are overseas
Parents have various options for making child support payments from outside Australia.
Paying by credit or debit card
Government EasyPay is a fully automated payment system that is available 24 hours a day.
Payments can be made online at the EasyPay website or by calling the automated phone service on +61 1300 676 420 (this number may not be accessible from all countries).
You can use your MasterCard or Visa credit or debit cards to make your child support payments. Your payments are in Australian dollars so you will know exactly how much will be credited to your child support liability.
A card payment fee applies to payments made using this service. Information about the applicable fee is available on the EasyPay website. Customers should also check with their bank or financial institution for any other associated charges. Terms and Conditions apply.
Before using this service you should consider what is the most appropriate and cost effective payment option for you to meet your child support obligations.
You should seek financial support if you are unsure what is the best option for your current situation. Financial support information and advice is available at My family is separating – what now?
If you wish to know more about the Government EasyPay service you can review the Terms and Conditions or call the CSA on +61 131 272.
Paying by mail
You can mail a cheque or bank draft to us. Please keep a record of your payment on the cheque butt, bank draft receipt or your statement.
Cheques and bank drafts should be made payable to ‘Child Support Agency’ and you must include your name and your 16–digit customer reference number which can be found on your monthly account statement.
Mail your payment to:
Child Support Agency
GPO Box 480
Hobart
Tasmania 7001
We pay the cost of converting overseas currency into Australian dollars.
You will need to be aware that fluctuating currencies can affect the amount of payment received in Australian dollars and you will need to adjust your payments accordingly.
Please allow up to 25 working days for the funds to be cleared from your nominated bank account.
Telegraphic transfer
Telegraphic transfer is a way of transferring money from your overseas bank to Australia. It’s a safe and convenient way of making payments, with a record of each transfer appearing on your bank statement.
Payments should be transferred to:
| Bank | Reserve Bank of Australia |
|---|---|
| Address | 20–22 London Circuit Canberra ACT Australia 2600 |
| BSB number | 092009 |
| Account number | 116755 |
| Account name | DHS Official Administered Receipts CSA Account |
| SWIFT Code (may be required) | RSBKAU2S |
Please note that this process can be a more expensive option than foreign currency cheques as your bank will charge a fee to send each payment and an additional AU $20 processing fee is debited once these payments are received in Australia. These fees are not charged by the Child Support Agency or the Reserve Bank of Australia, they are imposed by a third party that is associated with your bank for processing incoming payments.
Your customer reference number
To make sure payments are allocated correctly and without delay, always include your 16–digit customer reference number with your payments (you can find it on your monthly account statement).