Fact sheets

Child Support Agency fact sheets are divided into Fact sheets, Employers, Prisoners, CSAonline, Compliance, Indigenous, Customers from a diverse background and Building a better CSA.

For further information you may also want to visit our publications, newsletters or publications in other languages.

For Child Support Scheme Reforms specific publications and information about the new Child Support Scheme and changes to Family Assistance visit the Scheme Reforms website. You can also view FAHCSIA's fact sheets regarding the Child Support Scheme reforms.

To order our publications please complete the online publications order form.

For additional tools for separated and blended families, including books, websites and multimedia resources, please visit our separation resources section.

Fact sheets

Title HTML PDF RTF  
The child support formula webpage
 
Recognising care of the children webpage
 
Costs of raising children webpage
 
When your circumstances change webpage
 
Your income webpage
 
Estimating your income webpage
 
Earning extra income after separation webpage
 
CSA transfers payments between parents webpage
 
Making direct payments webpage
 
Private payments webpage
 
Same-sex couples and child support webpage webpage
(559k)
Second families webpage
 
Non-parent carers webpage
 
Minimum assessments webpage
 
Fixed assessments webpage
 
Nil assessments webpage
 
Limited agreements webpage
 
Binding and lump sum agreements webpage
 
Changing your child support in special circumstances webpage
 
Reconciliation - getting back together webpage
 
Optical surveillance webpage
 
Departure prohibition orders webpage
 
Have you recently become unemployed? webpage
 
Do you have a child support case in Australia or New Zealand? webpage
 

Employers

Title HTML PDF RTF  
What is the Child Support Agency’s Protected Earnings Amount? webpage version
      

Prisoners

Title HTML PDF RTF  
Being an advocate for a prisoner who pays child support webpage RTF icon
(90k) 		Order online
Child support responsibilities when you enter prison webpage RTF icon
(71k) 		Order online
Child support responsibilities when you leave prison webpage pdf version
(543k) 		RTF icon
(84k) 		Order online

CSAOnline

Title HTML PDF RTF  
CSAonline information for parents webpage
  		pdf version
(510k) 		RTF icon
(49k)
CSAonline information for employers webpage
  		pdf version
(482k) 		RTF icon
(54k)
CSAonline information for international webpage
  		pdf version
(511k) 		RTF icon
(52k)

Compliance

Title HTML PDF RTF  
CSA and paying parents webpage
  		PDF
(503k) 		RTF
(50k) 		Order online
CSA and receiving parents webpage
  		PDF
(546k) 		RTF
(50k) 		Order online
Our approach webpage
  		PDF
(566k) 		RTF
(55k) 		Order online
What is CSA doing to collect overdue child support? webpage
  		PDF
(536k) 		RTF
(48k) 		Order online

Indigenous

Title HTML PDF RTF  
Supporting separated Indigenous families with Scheme changes fact sheet (Stakeholder) webpage version PDF
(187k)		 RTF
(40k)		  

Customers from a diverse background

Title HTML PDF RTF  
Do you need interpreting help? webpage
  		  RTF icon
(215k) 		Order online
Introduction to child support for customers from a diverse background: Arabic Arabic image   PDF
(736k) 		   
Introduction to child support for customers from a diverse background: Chinese Chinese image   PDF
(696k) 		   
Introduction to child support for customers from a diverse background: Spanish Spanish image   PDF
(618k) 		   
Introduction to child support for customers from a diverse background: Turkish Turkish image   PDF
(737k) 		   
Introduction to child support for customers from a diverse background: Vietnamese Vietnamese image   PDF
(723k) 		   
Supporting separated families from diverse backgrounds fact sheet (Stakeholder) webpage version PDF
(204k) 		RTF
(49k) 		 

Building a Better CSA

Title HTML PDF RTF  
Building a Better CSA Reform Package: Overview webpage version
 pdf version
(50k) 		rtf version
(23k)
Building a Better CSA Reform Package: Customer Service Improvements webpage version
  		pdf version
(59k) 		rtf version
(19k)
Building a Better CSA Reform Package: Organisational Change webpage version
  		pdf version
(53k) 		rtf version
(30k)

Please note:
If you do not speak English and need help from the Child Support Agency, ring the Translating and Interpreting Service (TIS) on 13 14 50 between 8.30am and 4.45pm (local time), Monday to Friday.
Ask them to set up a three-way conversation between you, an interpreter and a Child Support Officer.
You may also translate the CSA website into a language other than English.

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