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CSAonline information for International CSA customers
What is CSAonline?
CSAonline International is a secure online service available from the Child Support Agency’s home page (www.csa.gov.au). It’s a convenient way to communicate with CSA, and advise of changes to your personal information online, rather than by post, phone, fax or email.
What this means for you
It’s now easier to get in touch with CSA when and where it suits you, wherever you live.
You can:
- access and send information when it suits you
- view your personal CSA details, and advise us of any changes to these
- advise us of your preferred contact times
- submit a general enquiry form to get in touch with CSA
- receive a reply to a general enquiry form
- advise us of any general information that may change your child support assessment
CSAonline International will confirm we have received information you send and the date you sent it.
What you need to do to enrol
You will need to have your 12 digit Child Support reference number (CSRN), which can be found on a current letter from CSA.
- Contact CSA on +61 131 272 or if calling from New Zealand call 0800 440 953 during business hours (AEST)
- Answer some questions to confirm your identity
- CSA will advise you of your temporary password and the login procedure
- CSA will send you an email when your online account is active (you should not login until this is received)
When you receive your email:
- Go to 1. www.csa.gov.au
- Select ‘Login to CSAonline’ button
- Enter your CSRN
- Enter and confirm your temporary password
- Agree to the terms and conditions
- Enter and confirm your new password
Enrolment is complete. You can now start using CSAonline.
Need some help while using CSAonline?
There are three ways to access help if you need assistance with your account:
- Online help information is available through CSAonline
- Call CSA on +61 131 272 during business hours (AEST), and ask for the Help Desk
- Within CSAonline ‘Forms’, submit a ‘Technical Enquiry’
Check out all the latest information, products, and news available from CSA through the home page www.csa.gov.au
Like to know more?
More information about CSAonline can be found at www.csa.gov.au—just follow the ‘enrol for CSAonline’ link from the home page.
For further information and help
- Call CSA on +61 131 272
- Call the Telephone Interpreting Service on +61 131 450
- Visit the CSA website www.csa.gov.au
Please note: your call may be recorded.
Other CSA resources:
- Getting Started—information about child support for separated parents.
- Me and My series of self-help booklets (available in a range of languages).
- Dealing with Separation interactive CD Rom.
- Family Separation: a guide for teens—helping young people cope with family separation and change.
To order any free CSA publication or more fact sheets visit www.csa.gov.au or freecall +61 1800 040 972 (charges apply to mobile and public phones).
Your privacy
CSA collects information about you and your family for child support purposes. We understand that some information is sensitive, and we place great importance on protecting your privacy. For more information see the Privacy fact sheet.
The Australian Government Services Fraud tip-off line
The Australian Government Services Fraud tip-off line provides people with a place to report suspected fraud against Centrelink, Medicare, the Pharmaceutical Benefits Scheme or the Child Support Agency. If you have information about someone who is mis-using government services, call +61 131 524.
Call charges may apply to the telephone numbers listed.
Do you need interpreting help?
If you do not speak English and need help from the Child Support Agency, ring the Translating and Interpreting Service (TIS) on +61 131 450.
CSA4045.11.07
