CSA's online guide to administration of the new child support scheme
Access 2,400 support services for separated families
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Information to assist employers
What is CSAonline?
CSAonline is a secure online service available from the Child Support Agency’s home page (www.csa.gov.au). It’s a convenient way to provide information to CSA and lets you do most of your child support business online rather than by post, phone, fax or email.
What this means for you
It’s now easier to get in touch with CSA when and where it suits you. CSAonline is quick, flexible and convenient and saves you time on the telephone.
You can:
- submit your employee deductions
- view previous pay date details sent in and use this as a record of the information you have already provided
- view and print most CSA letters
- submit a general enquiry form to get in touch with CSA
- complete a Confirmation of a Person’s Employment (EF1) form
- advise CSA about any variance between the scheduled deduction and the actual amount deducted and the reason for those differences.
Reasons for changes to amounts paid can be easily selected from a drop down menu called ‘variation reason’ to save you time and reduce the number of phone calls from CSA.
CSAonline will confirm we have received information you send and the date you sent it.
What you need to do to enrol
- Phone CSAonline Help Desk on 1800 637 445 and tell us that you want to enrol
- We will ask you some questions to confirm your identity
- CSA will give you a temporary password and advice about how to login
- CSA will send you an email when your online account is active (you should not login until this is received)
When you receive your email:
- Go to www.csa.gov.au
- Select ‘Login to CSAonline’ button
- Enter your Child Support Reference Number (CSRN)
- Enter and confirm your temporary password.
- Agree to the Terms and Conditions.
- Enter and confirm your new password
Enrolment is complete. You can now start using CSAonline.
Need some help while using CSAonline?
There are three ways to access help if you need assistance with your account:
- Online help information is available through CSAonline
- Call the CSAonline Help Desk on 1800 637 445 during business hours (AEST)
- Within CSAonline ‘Forms’, submit a ‘Technical Enquiry’
Check out all the latest information, products and news available from CSA through the home page www.csa.gov.au
For further information and help
- Call CSA on 131 272
- Call the Telephone Interpreting Service on 131 450
- Visit the CSA website www.csa.gov.au and follow the CSAonline login link.
Please note: your call may be recorded.
Other CSA resources:
- Getting Started—information about child support for separated parents.
- Me and My series of self-help booklets (available in a range of languages and as audio downloads).
- Dealing with Separation interactive CD Rom.
- Family Separation: a guide for teens—helping young people cope with family separation and change.
To order any free CSA publication or more fact sheets visit www.csa.gov.au or freecall 1800 040 972 (charges apply to mobile and public phones).
Your privacy
CSA collects information about you and your family for child support purposes. We understand that some information is sensitive, and we place great importance on protecting your privacy. For more information see the Privacy fact sheet.
The Australian Government Services Fraud tip-off line
The Australian Government Services Fraud tip-off line provides people with a place to report suspected fraud against Centrelink, Medicare, the Pharmaceutical Benefits Scheme or the Child Support Agency. If you have information about someone who is mis-using government services, call 131 524.
Call charges may apply to the telephone numbers listed.
Do you need interpreting help?
If you do not speak English and need help from the Child Support Agency, ring the Translating and Interpreting Service (TIS) on +61 131 450.
CSA1254.11.07
