ResponsibilitiesCSA's plain English law & policy guide
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Common questions
What should I do if an employee is unhappy with deductions of child
support?
Ask the employee to call 131 272 to discuss their deductions
with CSA. You must not stop making the deductions of child support because an
employee is unhappy with the situation—you are obliged by law to make the
deductions if CSA requests you to.
What should I do if an employee or their solicitor instructs me to
change the deductions?
The instructions you receive from CSA can only be changed by CSA. If an
employee or any representative supplies information or instructions regarding
deductions of child support, ask them to call CSA on 131 272.
If there is a pay day between the first and the seventh of the month,
when do I pay the deductions?
These deductions should be paid on or before the seventh of the next month. For
example, if the pay day is on the fourth of August, deductions for this pay
should be sent to CSA before the seventh of September.
Employers reporting their deduction details over the internet on CSAonline may find it more convenient to make their payments by Electronic Funds Transfer (EFT) at the same time as they report their deductions.
Find out how to make payments by Electronic Funds Transfer (EFT).
Can I send the deductions of child support to CSA more frequently than
once a month?
Yes. The monthly deductions must be forwarded to CSA by the seventh of the next
month. Whether you do this at the end of each pay period (i.e. weekly,
fortnightly or monthly) or send in all the deductions together is up to you.
The use of Electronic Funds Transfer (EFT) or Bill Pay (BPAY) is a convenient
method for making payments on a regular weekly of fortnightly basis.
Find out how to make payments by Electronic Funds
Transfer (EFT) or Bill Pay (BPAY).
What should I do if an employee takes leave without pay?
If an employee takes leave without pay, you must notify CSA of the period the
employee is on leave. This should be done using the
'Variations to Child Support Deductions' form or by reporting the
variations on CSAonline.
What should I do on the termination of the employment of an employee?
If an employee ceases employment, deduct only for the last full pay period the
person was in employment with you. You must notify CSA by the seventh of the
following month, using the 'Variations to
Child Support Deductions' form or by reporting the variations using
CSAonline.
If a lump-sum payment is due to an employee, please contact CSA on 131 272 to determine whether any further deductions are required.
Can I use the payment advice slip for multiple employees?
Yes. However, if the payments are made at the Post Office or by EFT, you need
to fax or mail the Variations to Child Support
Deductions form to CSA or report the variations using
CSAonline, to inform us of the break-up of the total deductions.
