CSA Info Service – 131 107

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Receiving parents or non–parent carers, who have asked the CSA to collect their child support, can use the CSA Info Service to hear details on their upcoming and previous child support payments, as well as important information from the CSA.

It’s an easy–to–use and convenient, automated system that simply requires your customer reference number and PIN.

If you don’t know these details, or don’t have a PIN, call 131 272 during business hours. You can change or personalise your PIN after you get access.

Calls to the CSA Info Service are charged at the cost of a local call (higher from mobiles and pay telephones) and make sure you call from a touch tone phone.

This service may not work if you’re calling from overseas.

How to use the CSA Info Service

If you don’t have a PIN, call 131 272 to get one.

Dial 131 107 with your customer reference number and PIN on hand.

A message welcomes you to and explains the CSA Info Service.

Choose from two options:

Press 2 for: Account information

Press 3 for: Latest CSA information

Account information

This option provides details on upcoming and previous child support payments.

You will be prompted to enter your customer reference number and PIN here.

Now select the following information options:

Press 1 for: Next payment

Press 2 for: Last payment

Press 3 for: Change PIN

Press 4 for: Latest CSA information

Latest CSA information

Select this option to hear details of any important initiatives and changes at the CSA.
You do not need a PIN to access this information.