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Electronic enquiries are treated in the same way as normal mail and phone enquiries. We aim to respond to your enquiry within 28 days.

For a faster online response, please enrol for CSAonline - CSA's secure online service that lets you view and update your child support information online.

By enrolling in CSAonline you can get in touch with CSA when and where it suits you and will receive a response within 10 days. CSAonline is available for employers and individuals. For more information follow the links from csa.gov.au or phone the CSAonline Help Desk on 1800 637 445.

If you have an urgent enquiry please call us on 131 272 between 8.30am and 4.45pm (AEST) Monday to Friday.

Note: CSA cannot guarantee the security of personal information sent via email and will therefore only respond to your enquiries either via telephone or posted letter.

Mandatory fields are marked with a red asterisk *

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Your name:	(optional)
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Daytime phone number:	*
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* If you wish CSA to respond via telephone, you must enter your phone number. ** Please enter your state so we can appropriately direct your message.

The information requested in this form is needed so we can respond to your request. Some information may be passed to Centrelink, the Australian Taxation office or to a law enforcement officer. The information you submit to CSA will only be used for the purpose for which you provided it.

More information on how the CSA protects your privacy.

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