Contact us
Telephone us | Website feedback | Contact an office
General enquiries
Enquire by phone
Office hours vary, but are generally 8:30am to 4:45pm (local time) Monday to Friday.
Note: Child Support Customer Service Centres may be closed for business on National and State Public Holidays.
Important note: longer call waiting times on Mondays
Please be aware that more of our customers tend to call the CSA on Mondays. If you need to contact us on a Monday, you may experience longer waiting times before your call is answered.
Your call may be answered more quickly and you will have to wait less time if you can contact us later in the week.
You can also use our secure online service, CSAonline, which lets you view, update and manage your child support online.
| Within Australia | ||
Phone |
131 272 | (local call charge excluding mobile and public phones) |
Fax |
1300 309 949 | |
| Within New Zealand | 0800 440 953 | (freecall) |
| From other countries* | Phone: +61 131 272 or +61 3 6216 0864 Fax: +61 3 6216 0899 |
(International call charges apply) |
| Teletypewriter (TTY) | 1800 631 187 | (For people with hearing and/or speech difficulties) |
| Call recording Most calls to and from the CSA are now monitored and recorded for quality assurance purposes, to improve customer service and increase confidence in accountability. CSA also uses call recording to review customer interactions when investigating and resolving customer complaints or reviewing objections. If you choose not to have your conversation recorded, visit us face-to-face, write to us, or use our secure online service CSAonline. |
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Other contact information
|
Complaints
Phone
Fax |
132 919 1800 062 610 |
| Change of assessment service | 131 141 |
| Careers at the CSA | 1800 054 226 |
| CSAonline For enquiries and support regarding CSAonline, please contact the CSAonline directly or visit the website Customers outside of Australia should call Freedom of Information enquiries |
Phone: 131 272 Fax: 1300 309 949 PO Box 9815 Melbourne Victoria 3001 +61 131 272 1300 559 365 |
| Employer Enquiry Services We've recently centralised all phone, fax and adress details to offer one national point of contact for employers This applies to all states and territories |
Phone: 131 272 (this number remains unchanged) Fax: 1300 309 949 Mail: CSA Employer Services PO Box 9815 Melbourne Victoria 3001 |
| Hotline for solicitors
Australian cases (national number)
International cases (national number) Online information about CSA policy |
1800 004 351 1800 180 272 The Guide |
|
Child Support Agency Information Service
This automated telephone service provides
information about child support accounts. (24 hours a day, 7 days a week) Learn how to use this service |
131 107 (local call) (mobile charges apply) |
|
Interpreting help
If you do not speak English and need help from the
Child Support Agency, ring the Translating and Interpreting Service (TIS) on 13 14 50 between 8.30am and 4.45pm (local time), Monday to Friday. They will set up a three-way conversation between you, an interpreter and a Child Support Officer. |
Learn more about
interpreting help |
|
Family Law Courts' National Enquiry Centre
Phone
Website |
1300 352 000 Family Law Courts |
|
Social Security Appeals Tribunal (SSAT)
Phone
Website |
1800 011 140 www.ssat.gov.au |
*Calling the CSA from outside Australia
To call the CSA from outside Australia you must first dial your country's international dialling code. This varies depending on your country or region.
If you are unsure of the code for your region, please contact your local telephone service provider. After dialling the international dialling code, dial Australia's country code (61), and then dial 131 272.
In summary, to contact CSA from outside Australia dial: Your international dialling code XXXX + 61 + 131 272.
Please keep your child support reference number handy so you can enter it when prompted. This will ensure your call is directed appropriately.