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General enquiries


Enquire online

Enquire by phone



Office hours vary, but are generally 8:30am - 4:45pm (Local Time) Monday to Friday. Note: Child Support Customer Service Centres may be closed for business on National and State Public Holidays.

Important note: longer call waiting times on Mondays

Please be aware that more of our customers tend to call the CSA on Mondays. If you need to contact us on a Monday, you may experience longer waiting times before your call is answered.

Your call may be answered more quickly and you will have to wait less time if you can contact us later in the week.

You can also use our secure online service, CSAonline, which lets you view, update and manage your child support online.


Within Australia 131 272 (local call charge excluding mobile and public phones)
Within New Zealand 0800 440 953 (freecall)
From other countries* +61 131 272 or
+61 3 6216 0864		 (International call charges apply)
Teletypewriter (TTY) 1800 631 187 (For people with hearing and/or speech difficulties)
Call recording
Most calls to and from the CSA are now monitored and recorded for quality assurance purposes, to improve customer service and increase confidence in accountability.

CSA also uses call recording to review customer interactions when investigating and resolving customer complaints or reviewing objections.

If you choose not to have your conversation recorded, visit us face-to-face, write to us, or use our secure online service CSAonline.

Other contact information



Complaints


Phone
Fax

132 919
1800 062 610
Change of assessment service 131 141
Careers at the CSA 1800 054 226
CSAonline
For enquiries and support regarding CSAonline, please
contact the CSAonline helpdesk directly or visit the website
Customers outside of Australia should call
Employer Enquiry Service
Freedom of Information enquiries 		1800 637 445
csanet@csa.gov.au
+61 131 272
131 272
1300 559 365

Media enquiries


Phone - Not for customers -
Mobile
Email

02 6155 2382
0434 605 144
media@centrelink.gov.au

Hotline for solicitors


Australian cases (national number)
International cases (national number)
Online information about CSA policy

1800 004 351
1800 180 272
The Guide

Child Support Agency Information Service

This automated telephone service provides
information about child support accounts.
(24 hours a day, 7 days a week)
Learn how to use this service

131 107
(local call)
(mobile charges apply)

Interpreting help

If you do not speak English and need help from the
Child Support Agency, ring the Translating and
Interpreting Service (TIS) on 13 14 50 between
8.30am and 4.45pm (local time), Monday to Friday.
They will set up a three-way conversation between
you, an interpreter and a Child Support Officer.
Translate the CSA website into a language other
than English.
Learn more about
interpreting help

Family Law Courts' National Enquiry Centre


Phone
Website

1300 352 000
Family Law Courts

Social Security Appeals Tribunal (SSAT)

Phone
Website

1800 011 140
www.ssat.gov.au

*Calling the CSA from outside Australia

To call the CSA from outside Australia you must first dial your country's international dialling code. This varies depending on your country or region.

If you are unsure of the code for your region, please contact your local telephone service provider. After dialling the international dialling code, dial Australia's country code (61), and then dial 131 272.

In summary, to contact CSA from outside Australia dial: Your international dialling code XXXX + 61 + 131 272.

Please keep your child support reference number handy so you can enter it when prompted. This will ensure your call is directed appropriately.

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