The Guide
CSA's online guide to administration of the new child support scheme
CSA's online guide to administration of the new child support scheme
Community
Services Directory
Access 2,400 support services for separated families
Access 2,400 support services for separated families
Stay informed
Subscribe to CSA media releases
Subscribe to CSA media releases
Contact us
Telephone us | Enquire online | Visit or Write to us
General enquiries
Enquire online
Enquire by phone
Office hours vary, but are generally 8:30am - 4:45pm (Local Time) Monday to Friday. Note: Child Support Customer Service Centres may be closed for business on National and State Public Holidays.
| Within Australia | 131 272 | (local call charge excluding mobile and public phones) |
| Within New Zealand | 0800 440 953 | (freecall) |
| From other countries* | +61 131 272 or +61 3 6216 0864 |
(International call charges apply) |
| Teletypewriter (TTY) | 1800 631 187 | (For people with hearing and/or speech difficulties) |
| Call recording Most calls to and from the CSA are now monitored and recorded for quality assurance purposes, to improve customer service and increase confidence in accountability. CSA also uses call recording to review customer interactions when investigating and resolving customer complaints or reviewing objections. If you choose not to have your conversation recorded, visit us face-to-face, write to us, or use our secure online service CSAonline. |
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Other contact information
Complaints
Phone
Fax |
132 919 1800 062 610 |
| Change of assessment service | 131 141 |
| Careers at the CSA | 1800 054 226 |
| CSAonline For enquiries and support regarding CSAonline, please contact the CSAonline helpdesk directly or visit the website Customers outside of Australia should call Employer Enquiry Service Freedom of Information enquiries |
1800 637 445 csanet@csa.gov.au +61 131 272 1300 362 366 131 272 |
| Employer Enquiry Service | 1300 362 366 |
| Freedom of Information enquiries | 131 272 |
Media enquiries
Phone
|
0434 605 144 media@csa.gov.au |
Hotline for solicitors
Australian cases (national number)
International cases (national number) Online information about CSA policy |
1800 004 351 1800 180 272 The Guide |
Child Support Agency Information Service
This automated telephone service provides
information about child support accounts. (24 hours a day, 7 days a week) Learn how to use this service |
13 11 07 (local call) (mobile charges apply) |
Interpreting help
If you do not speak English and need help from the
Child Support Agency, ring the Telephone Interpreting Service (TIS) on 13 14 50. They will set up a three-way conversation between you, an interpreter and a Child Support Officer. Translate the CSA website into a language other than English. |
Learn more about
interpreting help |
Family Law Courts' National Enquiry Centre
Phone
Website |
1300 352 000 Family Law Courts |
Social Security Appeals Tribunal (SSAT)
|
1800 011 140 www.ssat.gov.au |
*Calling the CSA from outside Australia
To call the CSA from outside Australia you must first dial your country's international dialling code. This varies depending on your country or region.
If you are unsure of the code for your region, please contact your local telephone service provider. After dialling the international dialling code, dial Australia's country code (61), and then dial 131 272.
In summary, to contact CSA from outside Australia dial: Your international dialling code XXXX + 61 + 131 272.
Please keep your child support reference number handy so you can enter it when prompted. This will ensure your call is directed appropriately.
Last updated: 28 October 2008 10:38