The Guide
CSA's plain English law & policy guide
CSA's plain English law & policy guide
Community
Services Directory
Access 2,300 support services for separated families
Access 2,300 support services for separated families
CSA Service Standards
These Service Standards support the delivery of the Charter.
The Standards are available to customers on request and are based on drivers to the Key Performance Indicators in the Business Plan.
| Service | Target |
|---|---|
| Your child support application will be electronically registered with us within 21 days of lodgement | 90% |
| Your child support application (prior to electronic) will be registered with us within 21 days of lodgement | 80% |
| We will decrease the amount of time it takes to get the first payment to new customers | Decrease in average number of days from lodgement to disbursement |
| We will respond to you by phone or letter within 28 days | 85% |
| We will provide high quality advice and answer your telephone call within 2 minutes | 90% |
| We will see you within 10 minutes of your arrival at a CSA office | 100% |
| Your Departure from Assessment conference will be scheduled within 90 days of application | 90% |
We will make any changes required within 21 days of your Departure from assessment conference
Last updated: 17 June 2008 10:34