Our Commitment to You
Our Customer Service Commitment outlines what you can expect from us and the guiding
principles we use to support the delivery of quality customer service to you.
You can expect us to:
- help you manage your choices
- work with the individual circumstances of both parents
- do what we say
- make it easy for you to deal with us
- be trained and motivated to help you
- seek your feedback to help us do better
- respect your privacy
These principles are the foundation that will drive customer service excellence
and ensure you can make informed decisions, get in touch with services you need,
contact us easily, and have your needs understood. We’re also committed to working
with you to help us do better.
Customer Service Commitment
View Customer Service Commitment