Customer Commitment
CSA has replaced its Client Charter with a new Customer Service Commitment that
reflects our customer service principles.
The Customer Service Commitment outlines what you can expect from us and the guiding
principles we use to support the delivery of the Government’s Child Support Scheme.
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Do you need interpreting help?
If you don’t speak English and need help from CSA, ring the Telephone Interpreting
Service on 131 450 between 8.30am and 4.45pm (local time), Monday to Friday.
* Calls to '13' numbers from fixed lines can be made within Australia for not more
than the cost of a local call (call charges may vary depending on the phone service
provider). Calls to '1800' numbers from fixed lines are free. Calls to 13 and 1800
numbers from mobiles may be charged at a higher rate.