CSAonline

CSAonline offers you a range of convenient child support services when and where it suits you. It's quick, easy and secure, giving you more choice and saving you time.

What you can do in CSAonline:

• Check your latest account information
• View and update your personal details
• Check when payments are due and how much
• Access most CSA letters
• Tell us about changes in care arrangements for your children
• Tell us about changes to your income (estimate)
• Complete a general enquiry form to get in touch with us.

How to enrol

You will need your 16-digit customer reference number, which you can find on any mail you've received from us.

1. Go to CSAonline
2. Select 'Enrol'
3. Answer some questions to confirm your identity
4. Enter and confirm your CSAonline password
5. Enter your email address
6. Consider and accept the terms and conditions.

International customers

CSAonline services and enrolment procedures for parents who live overseas are different. Learn more about these services.

Help and information

For help and information about CSAonline, visit the CSAonline website or call the CSAonline helpdesk on 1800 637 445 between 8.30am and 4.45pm, Monday to Friday.

Fact sheets are also available:

• CSAonline information for parents
• CSAonline information for employers
• CSAonline information for international customers

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