CSAonline
CSAonline offers you a range of convenient child support services when and where
it suits you. It’s quick, easy and secure, giving you more choice and saving
you time.
What you can do in CSAonline:
- check your latest account information
- view and update your personal details
- check when payments are due and how much
- access most CSA letters
- tell us about changes in the care you have for your children
- tell us about changes to your income
- complete a general enquiry form to get in touch with us.
How to enrol
You will need your 12-digit customer reference number, which you can find on any
mail you’ve received from us, then follow these steps:
- go to CSAonline
- select ‘Login to CSAonline’ button
- select ‘Enrol online’
- answer some questions to confirm your identity
- enter and confirm your CSAonline password
- enter your email address
- consider and accept the terms and conditions.
International customers
CSAonline services and enrolment procedures for parents who live overseas are different.
Contact us on +61 131 272 or +61 3 6216 0864 (international
call charges apply) to register.
Learn more about these services.
Help and information
For help and information about CSAonline,
visit the CSAonline website or call the CSAonline helpdesk on 1800 637 445
between 8.30am and 4.45pm, Monday to Friday.
Fact sheets are also available: