Support from CSA
We provide a range of services to help separated families.
Click on one of these topics for more information:
CSA community information sessions
Come along to one of our community information sessions and have your child
support questions answered. Meet people from the government and community services
who help separated parents. Children are welcome at all sessions.
Learn more about about community information sessions
online or call 131 272.
Personal appointment service
You have a confidential, one–on–one chat with a CSA customer service officer if
you prefer to speak to someone face to face. You can have a personal appointment
at one of our offices or ask us to visit you. Call us on 131 272
to find out more.
Local help
We’re located in all capital cities, and we’re also expanding our offices
across Australia to deliver information and help to parents in regional and rural
areas.
Find an office near you online or call
131 272.
CSAonline
CSAonline allows you to do a range of business online in a secure environment.
You can receive correspondence and statements, lodge a number of forms, and perform
transactions like change of care, address and income estimates.
Learn more about CSAonline.
Our website
Our website has information about child support options and choices, self–help tools
and calculators, free publications, a directory of community services, our plain
English law and policy guide and much more.
The Separation Resources
section in our website contains information and links to hundreds of books, publications,
websites, DVDs and other resources for separated families. Developed to help parents,
children and families through separation, it includes resources in categories such
as shared parenting, separated men, separated women, pre–school children and teenagers.
- Teenagers can go to our youth sub–site to get information and support about
family separation.
- Information is also available for Aboriginal and Torres Strait Islander customers
on our Indigenous sub–site.
CSA Community Services Directory
Our Community Services Directory lists over 2,500
community support services for separated families. Our partnerships with different
community groups and organisations mean we can direct you to the service most likely
to meet your needs.
If you would like to know what services are available in your area,
check out the Directory now. Just enter your postcode and the Directory will
give you a list of services near you.
Referral services
We can put you in touch with services that can help. For example, telephone counselling
services, the Family Relationships Advice Line, Mensline Australia or interpreting help.
Free CSA support products
You can view, download or order free copies of
our information and support products online or call our Publications Hotline
on 1800 040 972.
Some of our support products include:
Me and My Kids
Provides practical ideas for separated parents on developing and maintaining relationships
with your kids after separation – particularly for parents who spend much of their
time away from their children.
Me and My Money
Addresses the challenges that arise around money issues following separation and includes
hints and tips on stretching your dollar further.
What About Me?
Helps separated parents deal with emotional issues such as anxiety – with suggestions
and resources for dealing with them.
Me, My Kids and My Ex
Provides helpful tips and hints on reducing conflict and building a workable relationship
with the other parent, for the benefit of the kids.
Me and My Changing Family
Deals with issues that affect separated families when parents repartner. Includes
tips on building healthy relationships after separation.
Dealing with Separation
An interactive CD–ROM where real people in real situations share their experiences,
and the tips and tools that helped them navigate their way through separation.
Separated Parents and Tough Times
This brochure, developed in partnership with beyondblue: the national depression
initiative , provides practical tips to help parents look after themselves
after separation.
Child Support Matters
All customers receive this newsletter regularly in the mail or via CSAonline. It
has information about the Child Support Scheme and other CSA news. This newsletter
is also available on our website.
For vision impaired customers:
Developed with Vision Australia specifically for the vision impaired, the
Me and My series of booklets are available as chapter by chapter ‘pods’
for download and replay on home computers and portable MP3 players.
For Indigenous customers:
Are you a separated parent?
Provides Indigenous families with information about child support and the services
we provide.