Support from CSA

We provide a range of services to help separated families.

Click on one of these topics for more information:

• CSA community information sessions
• Personal appointment service
• Local help
• CSAonline
• CSA website
• CSA Community Services Directory
• Referral services
• Free support products

CSA community information sessions

Come along to one of our community information sessions — have your child support questions answered and meet people from the government and community services who help separated parents. Children are welcome at all sessions.

Learn more about about community information sessions online or call 131 272.

Personal appointment service

You can arrange a confidential, one-on-one chat with a CSA customer service officer if you don't want to only do business over the phone. You can have a personal appointment at one of our offices or ask us to visit you. Call us on 131 272 to find out more.

Local help

We're located in all capital cities, and we're also expanding our offices across Australia to deliver information and help to parents in regional and rural areas.

Find an office near you online or call 131 272.

CSAonline

CSAonline allows you to do a range of business online in a secure environment. You can receive correspondence and statements, lodge a number of forms, and perform transactions like change of care, address and income estimates.

Learn more about CSAonline.

Our website

Our website has information about child support options and choices, self-help tools and calculators, free publications, a directory of community services, our plain English law and policy guide and much more.

The Separation Resources section in our website contains information and links to hundreds of books, publications, websites, DVDs and other resources for separated families. Developed to help parents, children and families through separation, it includes resources in categories such as shared parenting, separated men, separated women, pre-school children and teenagers.

CSA Community Services Directory

Our Community Services Directory lists over 2,300 community support services for separated families. Our partnerships with different community groups and organisations mean we can direct you to the service most likely to meet your needs.

If you would like to know what services are available in your area, check out the Directory now. Just enter your postcode and the Directory will give you a list of services near you.

Referral services

We can put you in touch with services that can help - for example, telephone counselling services, the Family Relationships Advice Line, Mensline or interpreting help.

Free CSA support products

You can view, download or order free copies of our information and support products online or call our Publications Hotline on 1800 040 972.

Some of our support products include:

Me and My Kids

Provides practical ideas for separated parents on developing and maintaining relationships with your kids after separation - particularly for parents who spend much of their time away from their children.

Me and My Money

Addresses the challenges that arise around money issues following separation. Includes hints and tips on stretching your dollar further.

What About Me?

Helps separated parents deal with emotional issues such as anxiety - with suggestions and resources for dealing with them.

Me, My Kids and My Ex

Provides helpful tips and hints on reducing conflict and building a workable relationship with the other parent, for the benefit of the kids.

Me and My Changing Family

Deals with issues that affect separated families when parents repartner. Includes tips on building healthy relationships after separation.

Dealing with Separation

An interactive CD-ROM where real people in real situations share their experiences, and the tips and tools that helped them navigate their way through separation.

Separated Parents and Tough Times

This brochure, developed in partnership with beyondblue: the national depression initiative , provides practical tips to help parents look after themselves after separation.

Child Support Matters

All customers receive this newsletter regularly in the mail or via CSAonline. It has information about the Child Support Scheme and other CSA news.

For vision impaired customers:

Developed with Vision Australia specifically for the vision impaired, the Me and My series of booklets are available as chapter by chapter 'pods' for download and replay on home computers and portable MP3 players.

For Indigenous customers:

Are you a separated parent?

Provides Indigenous families with information about child support and the services we provide.

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