Call us

Click on one of these topics for more information:

• General enquiries
• Calling from outside Australia
• If you have a hearing or speech difficulty
• Do you need interpreting help?
• Child support info service
• Other useful phone numbers

Notes:

• Calls to '13' numbers from fixed lines can be made within Australia for not more than the cost of a local call (call charges may vary depending on the phone service provider)
• Calls to '1800' numbers from fixed lines are free
• Calls to 13 and 1800 numbers from mobiles may be charged at a higher rate.

General enquiries

Phone 131 272 (local call charge, excluding mobile and public phones)

Our national telephone network is designed to give you fast and confidential service. Although you may not always speak to the same person, our people can talk to you about your options and help with your child support.

When to call

Office hours are generally 8.30am - 4.45pm (local time), Monday to Friday. Customer service centres may be closed on national and state public holidays.

Your customer reference number

Have your customer reference number handy so you can enter it when prompted. This ensures your call is directed appropriately.

Your identity

Each time you call, you will be asked for some personal details to confirm your identity. We do this to protect your privacy before we access your confidential records. You can choose to use a password for greater protection.

Call recording

Most calls are recorded and may be monitored for quality assurance and training purposes.

The conversation

Brief details of the conversation are noted on your record, and any decisions or undertakings are documented. At any time, you can ask the customer service officer to tell you what they have documented.

Receipt number

We'll give you a receipt number at the end of each phone call, as part of our customer service guarantee. Keep a record of your receipt numbers for fast resolution of issues.

Calling from outside Australia

Calling from New Zealand
Freecall 0800 440 953

Calling from other countries
Phone +61 131 272 (international call charges apply)

Overseas cases team
Phone  +61 3 6216 0864

To call us from outside Australia:

1. Dial your country's international dialling code. This varies depending on your country or region.
   If you are unsure of the code for your region, contact your local telephone service provider.
2. Then dial Australia's country code (61).
3. Then dial 131 272.

If you have a hearing or speech difficulty

Teletypewriter (TTY)
Phone 1800 631 187

National Relay Service
Phone 133 677(then quote '131 272')

Do you need interpreting help?

If you do not speak English and need help from the Child Support Agency, ring the Telephone Interpreting Service (TIS) on 131 450. TIS will set up a three-way conversation between you, an interpreter and a customer service officer.

Child support info service

Phone 131 107

The Child Support Info Service is an automated telephone service that gives you information about your child support account 24 hours a day, seven days a week. It's available to parents who have asked us to collect their child support.

All you need is your customer reference number, a touchtone telephone and a personal identification number (PIN). Your PIN is at the bottom of the letter telling you about the service, or call us on 131 272 if you have lost or don't have a PIN.

Other useful phone numbers

Publications hotline
Phone 1800 040 972

Complaints
Phone 132 919
Fax 1800 062 610

Change of assessment
Phone 131 141

Freedom of information
Phone 131 272

Employer enquiry service
Phone 131 272

Media enquiries
Phone (02) 6272 8763
Email media@csa.gov.au

CSAonline helpdesk
Domestic customers:
Phone 1800 637 445

International customers:
Phone + 61 131 272 (international call charges apply)

Payments hotline
Phone 1800 241 272

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