Click on one of these topics for more information:
Notes:
Phone 131 272 (local call charge, excluding mobile and public phones)
Our national telephone network is designed to give you fast and confidential service. Although you may not always speak to the same person, our people can talk to you about your options and help with your child support.
Office hours are generally 8.30am - 4.45pm (local time), Monday to Friday. Customer service centres may be closed on national and state public holidays.
Have your customer reference number handy so you can enter it when prompted. This ensures your call is directed appropriately.
Each time you call, you will be asked for some personal details to confirm your identity. We do this to protect your privacy before we access your confidential records. You can choose to use a password for greater protection.
Most calls are recorded and may be monitored for quality assurance and training purposes.
Brief details of the conversation are noted on your record, and any decisions or undertakings are documented. At any time, you can ask the customer service officer to tell you what they have documented.
We'll give you a receipt number at the end of each phone call, as part of our customer service guarantee. Keep a record of your receipt numbers for fast resolution of issues.
Calling from New Zealand
Freecall 0800 440 953
Calling from other countries
Phone +61 131 272 (international call charges apply)
Overseas cases team
Phone +61 3 6216 0864
To call us from outside Australia:
Teletypewriter (TTY)
Phone 1800 631 187
National Relay Service
Phone 133 677(then quote '131 272')
If you do not speak English and need help from the Child Support Agency, ring the Telephone Interpreting Service (TIS) on 131 450. TIS will set up a three-way conversation between you, an interpreter and a customer service officer.
Phone 131 107
The Child Support Info Service is an automated telephone service that gives you information about your child support account 24 hours a day, seven days a week. It's available to parents who have asked us to collect their child support.
All you need is your customer reference number, a touchtone telephone and a personal identification number (PIN). Your PIN is at the bottom of the letter telling you about the service, or call us on 131 272 if you have lost or don't have a PIN.
Publications hotline
Phone 1800 040 972
Complaints
Phone 132 919
Fax 1800 062 610
Change of assessment
Phone 131 141
Freedom of information
Phone 131 272
Employer enquiry service
Phone 131 272
Media enquiries
Phone (02) 6272 8763
Email media@csa.gov.au
CSAonline helpdesk
Domestic customers:
Phone 1800 637 445
International customers:
Phone + 61 131 272 (international call charges apply)
Payments hotline
Phone 1800 241 272